Orders & Returns

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive an email confirmation once your order has been shipped.

Shipping

We offer worldwide shipping with various delivery options. Shipping costs and estimated delivery times will be displayed at checkout.

Tracking Your Order

Once your order is dispatched, you’ll receive a tracking number via email to monitor your package.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

How to Return an Item

  1. Visit thelomographyshop.com and log in to your account.
  2. Navigate to your order history and select the item(s) you wish to return.
  3. Follow the instructions to generate a return label.
  4. Pack the item securely and ship it back to us.

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us through thelomographyshop.com within 7 days of delivery for assistance.

Non-Returnable Items

Certain products (e.g., film, instant cameras, and discounted items) are final sale and cannot be returned.

For further assistance, visit thelomographyshop.com.